EcoFlow

We build with the following Limited Warranty and the Warranty policy varies from product categories.

For all (accessories not included), Ecoflow warrants the Ecoflow-branded hardware product purchased on the official Ecoflow website, contained in the original packaging, against material and quality defects when used normally for a period of ONE (1) YEAR (or other period required by local law) from the original date of the end-user purchase.

Undamaged products may be returned for a full refund for any reason within 7 days of the date the item was delivered to the designated shipping address. The buyer shall bear the responsibility of return shipping. If the return is not processed within 7 days after the return request is made, the return application will be invalid.

Ecoflow may issue a new replacement product if the original product has a manufacturing defect within 7 days of the date the item was delivered to the designated shipping address. The seller shall bear round-trip shipping costs incurred by the exchange. If the product are not returned within 7 days after the application for replacement, the application for replacement will be invalid.

• Return items must be shipped to the designated Ecoflow shipping address.
• Return items must include original packaging.
• Returns must include all accessories.

Please contact us with the following information for verification:

• Barcode (you can find it on the bottom of the unit).
• Invoice or receipt, including the purchasing platform and date.
• Detailed description of the issue.

Ecoflow has the right to reject the return if the product/shipment does not meet the above requirements. For purchases not made directly on the official Ecoflow website, please contact relevant retailers or platforms for refunds or exchanges.

• Items purchased from unauthorized sellers/official channels.
• Unauthorized repair or disassembling.
• Products with expired warranties.
• Products without sufficient proof of purchase.
• Product damage caused by misuse, including but not limited to: Abuse, negligence, accidents, liquid or food spills, falls, using/storing product in extreme temperatures, burning of the printed circuit board, or other product defects caused by human actions.
• Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
• Product failures caused by any software programs, whether provided with the product or installed subsequently.
• Products or parts with an altered identification label or from which the identification label has been removed.
• Product damage due to fire, floods, lightning, or other forms of Force Majeure.
• Lost or stolen products.